FAQ PAGE

• How much does it cost to have a listing in Frontline? - A  listing in the catalogue is free to all Ruby Rate publishers. That means we take a 50% discount from your cover price. This breaks down to 40% for the retailer, 50% for the publisher and 10% for Smallzone.

• How many shops have access to the Frontline catalogue? - Frontline is an online catalogue, available to all comics retailers worldwide. We are also trying to branch out into alternative venues such as skate shops music shops and book stores.
• Can I stay on the Gold Rate, and still advertise in Frontline? - Unfortunately no, as retailers discounts match the current Gold Rate, so I'd actually be loosing money on every sale.
• Can larger publishers advertise in Frontline too? - As many people know, most of the large US publishers have an exclusive deal with Diamond. However, any publisher, no matter how large or small, is welcome to advertise in Frontline, so long as they meet the desired standards and can guarantee delivery within the specified deadlines.

• Is there any sort of material Frontline will not carry? - Frontline will not carry titles that are insightful to hatred or violence, but respect the freedom of every creator to voice their opinion. Sexually explicit material is accepted within certain boundaries. Listings of such material will carry warnings.
• How do I add my titles to the catalogue? - You will need to send me any images videos, audio files to: chebbo@aol.com along with your full specifications and a product description. You will also need to post me a complete Frontline Listing Form to the usual address. You will need to send specs for each new title and each new volume you want listed.

• How often does the catalogue come out? - The online e-books are constantly updated with new titles.

• Is the catalogue something that people can buy, like Previews is?  - No Frontline is totally free for anyone who wants to view it online.

• I only print 200 copies of my book at a time, does this mean I can't advertise in Frontline? - Not really. If you print 200 copies at a time, but produce professional work and have a professional attitude there is no reason you cannot advertise in Frontline. Just be prepared for the possibility that you may have to do a second or third printing to meet demand. If you cannot meet demand for your title, you will lose orders, and your reputation as a reliable publisher would be damaged.

• As I am an overseas publisher, sending multiple deliveries out will be very costly is there a solution for this? - Yes, over seas publishers will have shipping dates attached to their listings, and an order deadline for retailers. This will allow overseas publishers to send out their books wholesale and save on shipping costs.  For details of cheaper bulk shipping from the US go to: www.smallzone.co.uk/shipping.htm

• When will I receive payment for my comics? - Your account will be settled every month, one month in arrears. Any payments below 25 pounds will roll over to the next month. If you are having any financial difficulties you can request early payment, and we will send you a payment as soon as possible.

For retailers

• What discount do I get from comics and graphic novels? - All items listed in Frontline are available at a 40% discount from our listed RRP.

• How do I order my comics? - You simply browse the online catalogue, and then open up the Online Order Form in a new window and insert the quantities of the titles you require into the form.  (This way you can still view the catalogue while placing your order). You then save the form to your PC, and email the file to me at: shane@smallzone-comics-shop.com or you can print the from and post it to us.

• What are the delivery costs for my orders? - We charge a flat delivery cost of just £8.00 per delivery. There is no minimum order, so if you only require a few items email me and I'll arrange a lower delivery charge, based on the weight of your order. Overseas retailers will be invoiced for delivery costs after delivery.

• Do I get Sale or Return on my orders? -Yes, smallzone offer a sale or return policy up to the value of £200, during a 30 day credit period if you are ordering a specific creator's titles only for a signing or special event. Basically, you have 30 days to pay your invoice. Any items returned within that time will be credited to your account, so long as they are in a saleable condition. Items not returned or damaged will be invoiced. Returning items is the retailer's responsibility. If you have signed copies to return we will accept them in limited quantities, depending on the signatures.

• Can I place more than 1 order within a month? - Yes. All you have to do is telephone or email us with your requirements. However, although we hold many US titles in stock, some of these may not be available until the next shipment date, so please ask.

• What if I miss an order deadline for overseas titles? - We will do our best to get your titles to you within that month. Whether or not a second shipping happens is up to the publisher, and you will be informed as soon as we have the information. Otherwise the order will roll over to the next shipping date.

• How soon will I receive my UK titles after placing an order? - We try to carry as many copies of UK titles in stock as possible. Therefore you will usually receive your order within 7 working days. If there are any shortages or delays in obtaining second printings you will be notified immediately, and given the opportunity to cancel the order.

General Questions

• How do I make payments to Frontline? - You can send a cheque or postal order payable to "smallzone", or you can make pay pal payments to: chebbo@aol.com

If you have any further questions please feel free to contact me, and if appropriate, your question will be added to this page.